We have made an effort to verify information on this website at the time of publishing but some information changes quickly, without notice to us, and without our control. All information should be verified by the user. We do not represent or warrant the accuracy of any third-party information, and we disclaim all liability for any reliance by user on same.
Event Cancellation and Refund Policy
Cancel in writing: To be eligible for a refund, a cancellation request must be received by us in writing at firstname.lastname@example.org prior to the deadline (see below).
Cancellation fee: All refunds requested prior to the deadline (see below) are subject to a $50 cancellation processing fee.
Refund deadline: Registration fees are non-refundable beginning on the 60th calendar day prior to the Event and thereafter. All requests for a refund must be received prior to the 60th calendar day prior to the Event in order to be eligible for a refund. Annual memberships are non-refundable beginning on the 60th calendar day prior to the first Event of the year. We apologize for any inconvenience this may pose, but there can be no exceptions to this policy.
No partial refunds: Attendees cannot be refunded for missed portions of any Event.
No transfers: Registrations are non-transferable.
Refund processing: Refunds will be processed via check only, for the Registration Fee minus the Cancellation Fee. Please allow 60 days to receive your refund amount.
Lone Star Veterinary Academy (LSVA) reserves the right to refuse/cancel registrations. If LSVA refuses or cancels a registration, registrants will be offered a refund and no cancellation fee will apply, except when a registrant breaks the Code of Conduct (see below).
LSVA reserves the right to cancel an Event due to low enrollment, inclement weather, or other circumstances which would make the Event non-viable. If LSVA cancels an Event, registrants will be offered a full refund, and no cancellation fees will apply. Should circumstances arise that result in the postponement of an Event, registrants will have the option to either receive a full refund or transfer their registration to the same Event at the rescheduled date. Requests for refunds must be submitted in writing via email in accordance with the Cancellation Policy procedures within 14 days after the notice of cancellation is published by LSVA.
If you are registered to attend an in-person Event and you believe you may have been exposed to COVID-19 within 14 days of the start of the Event, you have been diagnosed with COVID-19 within 14 days of the start of the Event, or you are experiencing possible symptoms of COVID-19 as defined by the CDC, you must NOT attend in-person. For this reason, every in-person registration automatically includes the ability to watch every session virtually through Zoom.
In order to keep our costs reasonable, all deadlines are strictly enforced. This includes, without limitation, the deadlines for Annual Membership Registration, registration cancellations, and requests for refunds from Event cancellations.
We recommend registering for each event as soon as possible, as space is limited, and Events may sell out. Registration will remain open as long as seats are available. Registration rates will increase as each Event approaches. See each Event page for pricing schedules. Early Registrations and Pre-Registrations must be submitted online by the dates posted on each respective Event page in order to receive said rate. Onsite registrations may or may not be allowed, pending availability. Please see our website or contact us at email@example.com for more information.
When an Event reaches maximum registration, it will be marked “Sold Out” on its designated Event page. Please see each Event page for pricing information.
If an Event is cancelled or rescheduled, requests for refunds must be received in writing, to firstname.lastname@example.org within 14 days of the date that LSVA publishes notice of cancellation or rescheduling.
Forms of Payment
Visa, Mastercard, American Express and checks are accepted. Cash is NOT an accepted form of payment for registration.
Returned Checks and Declined Credit Cards
A $35 fee will apply for any returned (NSF) checks or declined credit cards. Approved payment will be required within 5 days, and your placement in the course will not be guaranteed until payment is received.
Photo identification may be required at check in and check out, in order to receive credit for continuing education hours earned.
Check in/Check Out for In-Person Veterinary CE Courses
The Texas Board of Veterinary Medical Examiners requires that each attendee personally check in AND check out of the conference in order to receive credit for the CE hours attended. Please arrive early to sign-in and receive your registration packet. Then don’t forget to CHECK OUT before you leave! We will provide you with a printed certificate verifying your CE hours. By law, LSVA CANNOT mail your certificate if you forget to pick yours up! It must be obtained in person, before you leave.
LSVA provides continuing education to veterinary professionals. Only licensed veterinarians, veterinary technicians, veterinary nurses, veterinary office administrators, veterinary assistants, veterinary industry members, and approved sponsors and exhibitors– those with official, paid and current registration badges – are allowed to attend continuing education sessions, unless otherwise expressly stated in writing by the owner. Sessions are not intended for the general public nor for children. Registered guests with official, paid, and current registration badges are permitted to visit the exhibit hall and to receive included meals and refreshments.
Code of Conduct
LSVA is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. Sexual or rude language and imagery is not appropriate for our conference venue. Conference participants are required to follow the code of conduct rules stipulated by LSVA, including all updates, additions and modifications we make to the code of conduct from time to time, and cooperate with Event staff in code of conduct enforcement.
Further, speaker presentations and other conference Events are protected by copyrights, and recording, photography and videography by any unauthorized person is strictly prohibited.
Any attendee found to be violating these rules and any other Event conduct rules instituted by LSVA from time to time may be expelled from the Event without a refund, and/or refused attendance at future Events, at the discretion of LSVA, and potentially subject to other legal recourse.
Proceedings will be provided digitally via USB with your registration packet on the first day of each conference.
For webinars and other online CE, proceedings will be provided via email by the first day of the Event.
By submitting this form, you agree to our Terms and Privacy Notice. We request information from you on our registration form. To register for one of our Events or to purchase an annual membership, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your registration or membership orders. If we have trouble processing an order, we’ll use this information to contact you. We will also use this information to contact you with reminders or other notices leading up to the event for which you have registered.
Through your registration and attendance of a continuing education Event organized by LSVA, you understand you may be photographed or recorded during the course of the Event. LSVA reserves the right to use any photograph or video taken at any LSVA event without the express written permission of those included in the photograph or video. LSVA may use photographs or videos for promotional purposes in publications or other media including without limitation brochures, invitations, books, newspapers, magazines, websites, television, etc. Anyone attending a LSVA Event who does not wish to have their image recorded for distribution must send a written notice and an identifying photograph to email@example.com (Your photo will be held in confidence by LSVA). Upon receipt of the notice, LSVA will make commercially reasonable efforts to not include the requesting party in any promotional media.
Unless otherwise stated, all materials written and published by LSVA in any format or media, including website content, photos, videography, and Event promotional material are copyright protected and may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording are the sole and exclusive property of LSVA and its affiliates, and may not be copied, reproduced, altered, modified or redistributed for any purpose whatsoever without the prior express written consent of LSVA. Violations of this policy will be pursued by legal means. Thank you for respecting our copyrights.
All meeting space is accessible via wheelchair. Please contact LSVA at firstname.lastname@example.org with any special needs, so that we may make arrangements for you.
Service animals are welcomed. However, the Embassy Suites by Hilton Brooks Hotel and Spa does not allow pets who are not service animals. Please contact the venue at 210-534-1000 with any questions.